PetCareRx Review 2023: More Than Just Pet Prescriptions?

Overview

With its extensive selection of medications, PetCareRx can certainly supply you with prescription meds for almost every special need. But can PetCareRx keep you stocked up on pet food and accessories too?

I compared PetCareRx’s selection and prices against massive pet suppliers like Chewy, PetSmart, and Amazon. I checked for reviews and recalls, and pored through the fine print of its shipping and returns policies.

The pet supplies industry is fiercely competitive. Can your favorite pet pharmacy compete with the big dogs?

Spoiler alert: the answer is yes.

Not only can PetCareRx deliver your pet’s prescriptions to your door – you can save up to 40% on pet medicines, food, and supplies with its PetPlus plan. 

Got your tail wagging in excitement? Read on to find out more. 

Pros

• Great selection of food for pets on special diets

• One-stop shop for all your pet needs

• PetPlus plan saves you money 

• Special discount: 25% Off + Free Shipping, Code CARE25

Cons

• Not as wide a selection of pet foods as some bigger outlets

PetCareRx Is Best For

• Pets who need prescriptions – PetCareRx is a top online veterinary pharmacy

• Pets on specialized diets – excellent selection of foods for many sensitivities

• Owners of multiple pets – it can meet many different dietary and medical needs

PetCareRx May Not Be Great For

• Human grade food – you’ll do better with a specialized fresh pet food service

• Reptile, bird, and small mammal companions – PetCareRx only caters to cats & dogs 

PetCareRx Meals

Dog and Cat Foods

Although PetCareRx’s selection of food isn’t as large as some of the bigger pet outlets’, it offers most of the major high-end pet food brands.  It also has a very good selection of specialized diet meals for dogs and cats of all ages.

There’s low protein food for dogs with kidney issues, low glycemic food for diabetic dogs, and low-fat foods for dogs with GI problems – whatever issues your canine companion faces, you’ll find food that suits its needs at PetCareRx.

PetCareRx has an equally broad selection of cat foods, with foods catering to cats with sensitive stomachs or serious health concerns. You can find most of the major cat food brands available here, and PetCareRx’s filters let you check foods against your pet’s allergies.

Prescription and Non-Prescription Medications

PetCareRx is certified by Safe Pharmacy as a licensed online pharmacy. You can have your prescriptions delivered to your home or (with a PetPlus subscription)  to over 60,000 CVS, Walgreens, or Walmart pharmacies across the United States.

If your veterinarian has prescribed a specialized diet for your pet’s medical condition, PetCareRx stocks Hill’s, Purina Pro, and Royal Canin prescription dog and cat foods. 

PetCareRx also offers a broad selection of non-prescription vitamins and supplements, as well as dental health care, first aid supplies, and OTC meds for heartworm, fleas and ticks, and other conditions.

Pet Accessories

PetCareRx doesn’t just keep your animal companions healthy, it keeps them entertained too. Whether you have a kitten or a pack of Cavalier King Charles Spaniels, you’ll have no trouble finding most pet accessories and extras at PetCareRx.

With over 800 toys to choose from, your furry friend is sure to find a beloved new buddy to gnaw on or bat around. If you’re housebreaking, you’ll appreciate PetCareRx’s selection of stain and odor control sprays.

PetCareRx also caters to cat owners, with everything from litter boxes to catnip pillows. And its selection of treats includes lower-calorie treats for overweight felines and canines.

Unboxing

PetCareRx is a retailer (like Amazon or Chewy) sending out pre-packaged goods, not a boutique maker of pet foods (like Ollie or The Farmer’s Dog). Most PetCareRx foods and supplies don’t require refrigeration and arrive in standard shipping boxes.

PetCareRx has a few items that must be sent in a temperature-controlled box. These are shipped next day via air and additional shipping charges apply.

Shipping & Delivery

Orders of in-stock, non-prescription items placed before 2pm EST usually ship the same day. Prescription items can only be shipped upon your veterinarian’s approval.

Standard orders are shipped via UPS or USPS and arrive within 3-7 business days. Orders over 60 lbs will be shipped via ground. PetCareRx only ships to the United States and its territories.

To track your PetCareRx order, click on Orders in the top toolbar on your screen. If you have an account with PetCareRx, log in and go to Order History. If you don’t have an account, just enter the order number.

Ordering from PetCareRx

Ordering from PetCareRx is as easy as shopping at any online pet store.

You add items to your cart, which you can view at any time by clicking the “Cart” button at the top right of the screen.

When you’ve finished shopping, enter any coupons or discounts (like our discount for 25% Off + Free Shipping, Code CARE25) and select your shipping type, then click “Proceed to Checkout.” It’s hard to miss the coupons, as PetCareRx makes them prominently available on each item and in your cart. 

How to Sign Up for Auto Delivery 

Next, you’ll see an “Auto Delivery” screen. This is optional, and PetCareRx welcomes one-time purchases. But if you want regular orders of food or other supplies, you can save time and get a 5% discount, too! To sign up, choose items to be auto-delivered and set the delivery frequency.

If you’re ordering any prescription items, you’ll need to provide your veterinarian’s contact information. You can provide that information with your order, or you can mail the original signed prescription to PetCareRx’s pharmacy headquarters in Lynbrook, New York.

Upon authorization, your prescription order will be shipped and delivered within 3-7 business days. Expedited shipping is available for an additional fee. And if you click the “Refills” tab you can add your prescription refills straight to your shopping cart.

PetCareRx accepts Visa, MasterCard, American Express, Discover, and PayPal. You can also send personal checks and money orders via mail.

How to Sign Up for PetPlus

PetCareRx’s optional PetPlus plan can offer you substantial savings.  PetPlus gives you discounts on prescription medication, food, toys, and nonprescription items like flea, tick, and heartworm treatments.

You’ll get up to 40% off on all PetCareRx merchandise with a PetPlus subscription. You’ll also get free shipping and access to a 24/7 hotline staffed by veterinarians. 

If you find a lower price online within 14 days of purchase, PetCareRx will match the price and credit your account with the difference. And if you don’t save more than the cost of your annual membership, PetCareRx will refund you the difference. 

A PetPlus subscription starts at $139.95 for your pet. If you have multiple animal companions, additional dogs or cats are $100 each. You can cancel at any time and you’ll still retain your benefits for the rest of that membership year. You can also renew from your account at any time.

Managing Your Refills and Orders

You can modify or cancel auto deliveries by going to your account and making any changes before the next shipping date. To cancel or modify your PetPlus plan, contact PetCareRx by phone, email, or live chat before the renewal date.

If you need to cancel an order that’s already been submitted, call PetCareRx at 1-800-844-1427 as soon as possible. If your order hasn’t yet shipped, a customer service representative can cancel it for free. Shipped orders will be subject to PetCareRx’s return policy. 

Customer Service

PetCareRx’s list of Frequently Asked Questions is well-organized and may have the answer to your query. If not, PetCareRx customer service can be reached by phone or live chat between the hours of 9am-6pm EST Monday-Friday, 9am-5pm Saturday, and 9am-3pm Sunday. 

Returns on unopened items are accepted within 30 days of the delivery date, with some limitations.  There are no returns or refunds on prescription pet foods, vaccines, prescription medications, or personalized pet products. 

PetCareRx only accepts open pet food returns if there’s “a problem with the quality of the product.” According to its terms, “odor (smell), color, taste or other factors … would not be grounds for return of opened or partially used food products.”

PetCareRx Recalls

There have been no PetCareRx recalls or safety warnings. Yay!

Prices

PetCareRx is as generous with its coupon codes as puppies are with wet, sloppy kisses. These codes can save you 25% on selected items, while a PetPlus membership can save you as much as 40%.

To further sweeten the pot, PetCareRx offers a Points Program. For every $100 you spend, you get $1 in points, or $2 if you’re a PetPlus member. It’s not a lot, but every little bit adds up. You can redeem your Points at the checkout with any order. 

PetCareRx charges $5.99 for standard shipping. For pet parents in a hurry, PetCareRx also offers UPS 3 Day Select shipping at $19.99 and UPS Next Day Air Saver at $24.99. Orders over 60 lbs or outside the continental United States are shipped at carrier rates based on weight.

Shipping is free on most orders over $48 and for PetPlus members.

The Bottom Line: Is PetCareRx Worth It?

If you’re looking for a one-stop online supplier of food, supplies, and prescriptions, PetCareRx is definitely worth it.

If your pet has special needs, PetCareRx can fill your prescriptions and provide you with food and supplies for almost every medical condition.

With PetCareRx’s PetPlus program, you’re guaranteed the lowest prices on food and supplies.

FAQ

Is PetCareRx Expensive? 

PetCareRx sells most products at the manufacturer’s standard retail price, then offers coupons that bring the price down 25%, comparable to Amazon and Chewy prices. One might ask, “why not just offer the discount?” but some things are eternal mysteries.

You can save an additional 5% with PetCareRx’s auto deliveries, and the PetPlus plan offers discounts of up to 40%, as well as other benefits.

Does PetCareRx Have a Good Selection of Dog Foods?

While it may not offer quite as many brands of dog food as bigger pet suppliers, PetCareRx has a superb selection of meals for dogs that need specialized diets. PetCareRx also stocks most of the major high-end and health-oriented pet food brands.

Does PetCareRx Require a Subscription?

While PetCareRx offers auto delivery, it’s entirely optional and PetCareRx welcomes one-time orders.

For an annual fee, PetCareRx’s PetPlus plan provides discounts on orders and lets you pick up your pet’s prescriptions at a local pharmacy. It also offers a 24/7 hotline where you can discuss any issues your pet might be having with a licensed veterinarian.