PetFlow is an online pet food store that carries dog and cat food with more than 300 different options available. In addition to food, there are treats, training tools, toys, and more available to purchase. It’s a great solution for people who know what they want for their pets and are looking for an easy way to get it.
I’ve done all the research on the company, read tons of customer reviews, and walked through the sign-up process to bring you all the information to help you decide if this is the right service for you.
The company also believes in giving back, so for every purchase made on the website, PetFlow gives a bowl of food to a dog or cat in the shelter system. Not only can PetFlow send you the food and treats you need delivered to your doorstep each month automatically, but you can also feel good about utilizing a company that gives back.
PetFlow gives back to shelters to help feed animals in need
Large variety of options on the website
Auto-ship on products so you never run out of food
Special discount: 10% Off Your First Order
Difficult to cancel the subscriptions and auto-ship
Return policy is very strict
Some customers had shipping concerns
Pet parents looking for a variety of items
Auto-ship options for convenient shopping
People with multiple animals
Pet owners wanting a customized meal plan
Customers looking for small, local companies
PetFlow carries a huge variety of different dog and cat food brands, but it doesn’t create its own recipes. You can find all kinds of protein options and choose from both dry and wet food. You won’t find any specific customized meal plans, but you can choose from a wide assortment of food options that work best for your pet.
With more than 300 brands available through PetFlow’s site, you can find a huge variety of recipes and types of food to choose from. Bestsellers include brands like Nutrisource, Hill Science, and Taste of the Wild. You can even sort food by where each brand is made. Shop using one of the filters or just search for your usual brand and order exactly what you need.
Each food and treat option has a full outline of the ingredients and nutritional facts. It’s easy to check for any allergens or ingredients that you want to avoid. There’s even a section of allergy-friendly food items to sort through and find options like fish-free, beef-free, poultry-free, and egg-free dog food.
Just like the ingredients section, you can also see how the website breaks down the nutritional analysis above. You’ll see the calorie count per cup, plus the breakdown of protein, fat, fiber, and moisture. These numbers are important especially if your pup has a health issue.
While PetFlow doesn’t have its own products and each brand uses different packaging material, PetFlow ships in 100% recyclable boxes. Plus, the boxes are partially made with recycled material.
Each food option has all of the information on how much to feed dogs of different sizes printed right on the bags and also on the websites, so it’s easily accessible. Storage requirements differ by product type as well.
PetFlow currently ships to all of the lower 48 states in the United States. Orders can be placed any day and any time.
PetFlow generally ships all non-prescription food orders right away and the orders typically arrive 2-3 days after the order is placed. Non-food orders take a bit longer with an average of 7-10 days from placing the order. If you do have prescription food orders, the timing will depend on your veterinarian and how long it takes them to respond to PetFlow’s request for confirmation.
Once the order is placed, customers receive a tracking number via email within 24 hours. This is helpful and allows the order to be tracked until it’s delivered to the doorstep. If you’re signed up for the auto-ship, you can reschedule or skip a delivery using your online account.
PetFlow’s website is easy to use and it’s simple to set up an account. With just a few clicks, you’ll be able to add anything you need to your cart and you’ll be ready to check out.
How to Sign Up
Set up an account online with PetFlow with just a few simple pieces of information or by using a Facebook login.
Once you’ve created an account, start shopping and add anything you need to your cart. You have the option of saving $50 with auto-ship spread over the next five orders. By selecting auto-ship, you won’t need to reorder food and treats each month, the order will automatically ship to you.
When you check out, you’ll be able to choose the delivery frequency of your auto-ship and enter your billing details. Submit once everything looks good.
Check your email for your tracking number and order confirmation and the products will be on their way to your door.
When you log into PetFlow’s website, you’ll see your account information on the top right-hand corner of the page. You can check your order history, manage your auto-ship orders, and even refer a friend and receive a $10 credit when they place their first order.
PetFlow provides several options for contacting their customer service team. You can call or text them from 9 AM - 10 PM EST. Alternatively, you can use the automated chat feature and expect a response within one business day. There's also a comprehensive help page that covers major FAQs and lets you submit a request.
PetFlow communicates any recalls to customers on brands that it carries and stays current with any new updates on current stock.
$5.95 and free with orders over $49
Thanks to the number of different brands and varieties of food listed on the PetFlow site, there’s an option to fit every budget. The featured deals are always listed at the top of the page so you can check those out first. Use the price range toggle on the left side of the shopping page to select your price range and show options that fall in line with that.
As we mentioned before, the auto-ship option does save you money for each order and helps save you the time of ordering the same things each month. Sign up to take advantage of 10% Off Your First Order. With shipping, you’ll pay $5.95 per order unless you spend more than $49, and then it’s free.
If you do want to return something, the return policy’s pretty strict. PetFlow will only take back items over $10 (unless you pay for shipping yourself) and it must be unopened. Even if you only opened one can out of a pack, it’s not eligible to be returned because the entire case needs to be unopened.
PetFlow offers a simplified ordering system that allows you to make your selections once and then have the food and any treats you want to be delivered to your doorstep as often as you select. You can switch up the brands and ingredients whenever you need to with just a few clicks on the website.
Not only are you getting what you need for your animals, but with every purchase, you’re always helping feed shelter animals as well. If you already know what food your pet prefers, this service can help make your life a little easier.
PetFlow prices are comparable to other online pet food stores, like Chewy, especially when you take advantage of the auto-ship discount and other deals.
When comparing the two, the place that it usually gets beat is with the return policy, because it won’t accept any returns under $10 or anything that’s been opened. Chewy operates with a 365-day satisfaction guarantee.
With warehouses in New Jersey and Nevada, PetFlow is able to ship quickly to anywhere in the country. Food deliveries usually arrive within three days from purchase and non-food items come within a week.
PetFlow has an entire section of the site dedicated to food for different allergies. You can sort by the allergy itself or get the full list of ingredients for each type of food. With hundreds of brands, the selection can accommodate any dietary needs of your pet.